If you’re using an adapter, make sure its 4K capable.
Make sure the port corresponds with the most advanced graphics card on your PC.
Connect your headset to a DisplayPort 1.2 or later, or HDMI 1.4 or later.
Also, try removing any extenders or hubs between the headset and the computer. If you see this messageĬonnect your headset to a different USB port (and make sure it’s a SuperSpeed USB 3.0). Here are some things to try for error messages you might see.
To reinstall Windows Mixed Reality, plug your headset back into your PC.
Select each controller, and then select Remove device.
Unpair your motion controllers: select Settings > Devices > Bluetooth & other devices.
Select Settings > Mixed reality > Uninstall.
Uninstall and reinstall Windows Mixed Reality:.
Check for the latest software updates from Windows Update.
Plug the headset into different ports on the PC, if available.
Expand Mixed reality devices and see if your headset is listed. Select Start, type device manager in the search box, and then select it in the list. If restarting doesn’t work, make sure that your headset is recognized by your PC. Make sure that your PC recognizes your headset
Restart your PC, then reconnect your headset.
Disconnect your headset from your PC (both cables).
If you run into problems or get an error message while using Mixed Reality Portal, try these solutions. If you hit a message that says "We couldn't download the Mixed Reality software", take a look at these troubleshooting steps. Windows Mixed Reality is 1 GB in size, and your download times will vary depending on your internet connection. (If you turn it off, you'll need to stay in one spot for safety.)
See the status of your headset and controllers.
You can also turn preview on and off on from the mixed reality Start menu.
Display a livestream of the view in your headset (Windows Mixed Reality Ultra only) by selecting "Stop preview" or "Start preview".
Once the portal has started, select Get Started If the portal doesn't launch, you can always open the Mixed Reality portal from Start > Mixed Reality Portal. Get Mixed Reality Portal Launch Mixed Reality PortalĪfter you plug in your Windows Mixed Reality headset and the driver installs successfully, the Mixed Reality Portal (MRP) will automatically launch on your Desktop.
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